Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBTEC202 Mapping and Delivery Guide
Use digital technologies to communicate in a work environment

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBTEC202 - Use digital technologies to communicate in a work environment
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.The unit applies to those who use digital technology to communicate with relevant stakeholders. This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

industry applications/platforms for communicating digitally

relevant organisational policies and procedures

relevant workplace documentation and resources.

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify purpose and methods of digital communication
  • Identify purpose for communication, intended audience and content of proposed communication
  • Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel, where required
  • Select most appropriate application for communication according to available resources and relevant organisational policies and procedures
       
Element: Implement procedures to send and receive digital communications
  • Access application for sending and receiving digital communications according to organisational policies and procedures
  • Create outgoing digital communication, check for accuracy and ensure that any required attachments are included according to application requirements and organisational policies and procedures
  • Identify urgent, confidential, personal, suspicious or dangerous digital communication and take appropriate action, clarify with relevant stakeholder, where required
  • Access and identify most appropriate action in response to incoming digital communications, according to organisational policies and procedures
       
Element: Assist with managing digital communications
  • Follow established security levels and filters for incoming digital communications according to organisational policies and procedures
  • Assist relevant personnel to create plan for monitoring and maintaining digital communications across multiple applications according to organisational policies and procedures
  • Store digital communications and attachments according to organisational policies and procedures
  • Archive or permanently delete digital communications according to organisational policies and procedures
  • Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

on four occasions send digital communications

on four occasions receive and process digital communications.

In the course of the above, the candidate must:

follow organisational and technology provider requirements when communicating electronically across multiple digital applications, including in relation to security of communications

follow organisational policy and procedures when managing all aspects of digital communication, including by storing, filing, archiving, and deleting inbound communications

communicate electronically with targeted groups of colleagues, clients or similar as relevant to organisation.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

existing and emerging methods of digital communication, including strengths and limitations

industry practice relating to digital communication etiquette in a workplace setting

commercial sensitivities in relation to knowledge management

organisational policies and procedures relating to the use of digital communication

security levels and filters for digital communications.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify purpose for communication, intended audience and content of proposed communication 
Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel, where required 
Select most appropriate application for communication according to available resources and relevant organisational policies and procedures 
Access application for sending and receiving digital communications according to organisational policies and procedures 
Create outgoing digital communication, check for accuracy and ensure that any required attachments are included according to application requirements and organisational policies and procedures 
Identify urgent, confidential, personal, suspicious or dangerous digital communication and take appropriate action, clarify with relevant stakeholder, where required 
Access and identify most appropriate action in response to incoming digital communications, according to organisational policies and procedures 
Follow established security levels and filters for incoming digital communications according to organisational policies and procedures 
Assist relevant personnel to create plan for monitoring and maintaining digital communications across multiple applications according to organisational policies and procedures 
Store digital communications and attachments according to organisational policies and procedures 
Archive or permanently delete digital communications according to organisational policies and procedures 
Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation 

Forms

Assessment Cover Sheet

BSBTEC202 - Use digital technologies to communicate in a work environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBTEC202 - Use digital technologies to communicate in a work environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: